Client Success Account Manager

Job Summary

Supporting the advertising team, the remote Client Success Account Manager will lead post-sale account management for new and existing growth accounts, ensuring exceptional client experiences and driving retention and growth opportunities.

Key responsibilities

• Manage all post-sale campaign elements, including kickoff calls, production, launch, and reporting to ensure alignment with client objectives
• Develop and execute media strategies while monitoring campaign performance to meet client and revenue goals
• Proactively identify opportunities for account growth, renewal, and upsell while fostering strong relationships with clients and internal stakeholders

Required qualifications

• 1+ years of digital campaign planning and execution experience in a publisher or agency environment
• 2-4 years of overall work experience in account management, customer support, or digital marketing
• Proficiency in Google Office Suite (Slides, Sheets, Docs)
• Demonstrated ability to analyze complex situations and develop effective solutions independently
• Strong project management skills with a focus on delivering exceptional customer service