Client Success Advocate

Job Summary

Proactively managing client relationships, the full-time remote Client Success Advocate will ensure client satisfaction and retention while identifying growth opportunities and handling escalations.

Key responsibilities

• Serve as the main point of contact for assigned clients, ensuring satisfaction and maintaining long-term relationships
• Drive contract renewals and pursue cross-sell and upsell opportunities by collaborating with clients and internal teams
• Maintain accurate client information in Salesforce and provide continuous updates on account activity

Required qualifications

• 3+ years of experience in client success, account management, or sales support within a B2B environment, preferably in Human Capital Management
• Strong knowledge of Salesforce for account management and reporting
• Ability to manage multiple clients and tasks effectively in a fast-paced environment
• Knowledge of HR technology services and trends is a plus
• Must be able to work in the Eastern or Central US Time Zones