Client Success Agent

Job Summary

A company is looking for a Client Success Agent to provide exceptional support to clients in a debt settlement program.

Key Responsibilities

• Handle inbound and outbound calls regarding complex financial situations
• Document client discussions accurately and present settlement proposals
• Guide clients toward their financial goals and escalate issues as needed

Required Qualifications

• High school diploma or equivalent required; Bachelor's degree preferred
• Minimum 2 years in a customer service or relationship-based support role required
• Financial services or banking experience preferred
• For Client Success Agent II, completion of Client Success Agent I responsibilities and up to four months of experience required
• Demonstrated proficiency in core responsibilities and performance expectations