Client Success Analyst

Job Summary

A company is looking for a Client Success Analyst to oversee a portfolio of applications and manage client relationships.

Key Responsibilities

• Act as a Subject Matter Expert (SME) for product and application standards
• Manage client inquiries, priorities, and requests while ensuring timely resolution
• Coordinate cross-functional teams to deliver client solutions and oversee client communications

Required Qualifications

• BA/BS degree in Communications, Business Management, Technology, or a related field; or equivalent experience
• 5+ years of experience in a client-facing or customer-facing role with leadership capabilities
• Proficiency with MS Office tools and experience with SQL or querying tools preferred
• Prior experience working with or supporting healthcare payers preferred
• Demonstrated ability to analyze and interpret customer experience data