Client Success Associate

Job Summary

A company is looking for a Client Success Associate to manage client relationships and drive retention.

Key Responsibilities

• Serve as the primary point of contact for clients, ensuring strong relationship management
• Drive client satisfaction and loyalty through proactive account management and retention strategies
• Identify and implement process improvements to enhance operational efficiencies and client outcomes

Required Qualifications

• 3+ years of experience in Client Success, Account Management, or a related role in healthcare or technology-driven industries
• Proven track record of achieving client retention and revenue growth
• Bachelor's degree in business, healthcare administration, or a related field
• Hands-on experience with Salesforce, Excel, PowerPoint, Tableau, and Confluence
• Experience in managing renewals and upsells within a SaaS or healthcare organization is a plus