Client Success Associate

Job Summary

A company is looking for a Remote Client Success Associate to manage relationships with families receiving educational services.

Key Responsibilities

• Serve as the primary point of contact for families, managing ongoing service delivery and communication
• Conduct regular client check-ins and provide personalized support to maintain satisfaction and engagement
• Track client engagement and service quality, maintain records, and recommend additional support to improve outcomes

Required Qualifications

• Bachelor's degree or equivalent experience; background in education, customer success, or client services is a plus
• At least 2 years of experience in account management, client services, or operations
• Comfort working across multiple platforms (e.g., Google Workspace, Trello, CRM/billing systems)
• Ability to multitask and manage multiple client relationships in a fast-paced environment
• Empathetic, service-oriented mindset with a bias toward action and follow-through