Client Success Associate

Job Summary

A company is looking for a Client Success Associate to support the Client Success team in managing client relationships and ensuring operational efficiency.

Key Responsibilities

• Manage contract renewals, billing processes, and maintain accurate data in Salesforce
• Act as the primary contact for assigned maintenance tier clients, ensuring their needs are met
• Compile reports and assist in operational reviews to enhance client satisfaction and service delivery

Required Qualifications, Training, and Education

• Bachelor of Science in Computer Science, MIS, Business, or a related field
• 2+ years in a similar client-facing role within technical services or managed services
• Experience with Salesforce and Microsoft suite solutions
• Technical aptitude in infrastructure and application development technologies
• Strong time management skills and ability to work independently