Client Success Associate

Job Summary

A company is looking for a Client Success Associate to provide operational support to clients and Client Success Managers.

Key Responsibilities

• Meet and exceed established role-related KPIs while managing a desk of 150 TOA within six months
• Assist in the implementation of new or existing accounts and identify opportunities for program improvements
• Maintain exceptional customer service and manage the creation and distribution of performance reports

Required Qualifications

• 1 year of experience in a customer-facing position
• Ability to work independently and in a team in a fast-paced environment
• Proven experience in Microsoft Office applications (Word, Outlook, Excel)
• Familiarity with vendor management systems (VMS) is preferred
• Healthcare industry experience is a plus