Client Success Associate

Job Summary

Providing operational support to clients and Client Success Managers, the full-time Client Success Associate will manage placement opportunities, onboarding processes, and performance reporting while fostering relationships with healthcare supplier partners in a remote setting.

Key responsibilities

• Meet and exceed established KPIs related to productivity and client engagement
• Manage a desk of 150 TOA within six months and assist with account implementation tasks
• Audit bookings for accuracy and maintain communication with supplier partners regarding contract statuses

Required qualifications

• 1 year of experience in a customer-facing position
• Ability to work independently and collaboratively in a fast-paced environment
• Proven experience with Microsoft Office applications (Word, Outlook, Excel)
• Effective written and verbal communication skills