Client Success Associate

Job Summary

Supporting the Client Success team, the full-time Client Success Associate will manage customer accounts, assist with client communications, and help coordinate customer initiatives in a remote environment.

Key responsibilities:

• Assist in managing customer accounts and maintaining strong client relationships
• Prepare and coordinate Quarterly Business Reviews (QBRs), presentations, and customer reports
• Generate customer contracts, renewal agreements, and other documentation while ensuring timely follow-up on customer requests

Required qualifications:

• Bachelor's degree from an accredited college or university preferred
• 2+ years of experience in customer success, account management, or related fields
• Experience with standard business software, including Microsoft Office and HubSpot
• Knowledge of the laundry industry and/or cloud-based software preferred
• Ability to manage multiple priorities and deadlines in a fast-paced environment