Client Success Associate

Job Summary

As the primary point of contact for clients, the full-time Client Success Associate will manage day-to-day operational tasks, oversee issue resolution, and maintain professional relationships, working either remotely or onsite in Denver.

Key responsibilities

• Engage internal departments and client resources to track and resolve operational issues while providing updates to clients
• Analyze complex situations to drive practical and creative solutions for clients' business requirements
• Ensure timely resolution of issues while meeting all Client Performance Guarantees

Required qualifications

• Bachelor's degree is required
• Minimum of 3 years of work experience, with healthcare experience preferred
• Proficiency in Excel and other Microsoft Office applications
• Ability to analyze, interpret, and develop effective solutions
• Strong organizational and time management skills