Client Success Associate

Job Summary

Supporting client relationships and project management, the full-time Client Success Associate will work remotely to enhance client satisfaction, assist in onboarding and implementation, and ensure timely resolutions to client issues through effective monitoring of the Intercom ticketing system.

Key responsibilities

• Contributing to client-facing processes and policies to integrate Cherre into clients' workflows
• Monitoring the Intercom ticketing system to ensure prompt responses to client issues
• Assisting Client Success Managers with key accounts and collaborating on business reviews to strengthen client relationships

Required qualifications

• Recognized qualification in Business Administration, Project Management, or a related field
• 2-4 years of experience in project coordination or project management
• Experience in a fast-paced environment, preferably in tech or real estate
• Familiarity with agile delivery and project management methodologies
• Proficiency in project management software and tools (e.g., Monday.com, JIRA)