Client Success Consultant

Job Summary

Working remotely in a full-time capacity, the Client Success Consultant will focus on training, support, and retention, ensuring clients maximize their M3 MI subscriptions by acting as a trusted advisor and product expert.

Key responsibilities

• Deliver engaging client training sessions to drive product adoption and proficiency
• Build strong relationships through proactive outreach and ongoing support
• Respond to client requests and troubleshoot data, platform, and reporting questions

Required qualifications

• Experience in client service, account management, or a client-facing training role
• Strong communication and presentation skills, with the ability to simplify complex data
• Highly organized and detail-oriented, capable of managing multiple priorities
• Analytical mindset and comfort working with data and research products
• Bachelor's degree or equivalent experience