Client Success Coordinator

Job Summary

A company is looking for a Client Success Coordinator to ensure a seamless and satisfactory client experience in home healthcare.

Key Responsibilities

• Schedule and coordinate client case loads efficiently while ensuring customer satisfaction
• Communicate with team members regarding scheduling, client changes, and escalate issues as necessary
• Verify caregiver attendance and respond promptly to client and caregiver inquiries

Required Qualifications

• Bachelor's degree in health sciences, social work, or nursing preferred
• 2+ years of experience in home care, healthcare, or human/social services
• Ability to manage a caseload in a fast-paced environment
• History of achieving high customer service satisfaction rates