Client Success Coordinator

Job Summary

To support client success initiatives, the full-time Client Success Coordinator will manage a portfolio of clients by ensuring effective communication, overseeing account performance, and collaborating with internal departments to enhance client satisfaction and retention.

Key responsibilities:

• Serve as the dedicated account manager for assigned clients, providing updates and addressing inquiries to maintain strong relationships
• Lead client onboarding and success planning while tracking milestones and coordinating with specialized departments
• Monitor client feedback and service outcomes to identify upsell opportunities and contribute to overall client satisfaction metrics

Required qualifications:

• Bachelor's degree in Business, Communications, Marketing, or a related field
• 3+ years of experience in client success, account management, or a customer-facing role, preferably in professional services
• Proven ability to manage client relationships independently and resolve complex issues
• Experience with account oversight, including tracking progress and coordinating services
• Strong proficiency with CRM platforms and communication tools such as Salesforce or HubSpot