Client Success Coordinator

Job Summary

To support client success initiatives, the full-time Client Success Coordinator will manage a portfolio of clients, ensuring proactive communication, relationship management, and strategic oversight while working in a hybrid environment.

Key responsibilities

• Serve as the dedicated account manager for assigned clients, providing consistent communication and addressing complex inquiries
• Lead client onboarding and success planning, coordinating with internal departments to develop tailored solutions
• Monitor client usage and feedback to identify upsell opportunities and contribute to client satisfaction metrics

Required qualifications

• Bachelor's degree in Business, Communications, Marketing, or a related field
• 3+ years of experience in client success, account management, or a customer-facing role
• Proven ability to manage client relationships independently and resolve complex issues
• Experience with account oversight, including tracking client progress and coordinating services
• Strong proficiency with CRM platforms and workflow management systems