Client Success Coordinator

Job Summary

Seeking a high-energy, customer-focused Client Success Coordinator to join a remote team, where the full-time role will manage onboarding, client engagement, and retention efforts for new VIP clients, ensuring they maximize their experience with the WarriorBabe products.

Key responsibilities

• Support coach-client assignments during the welcome call cadence for new VIP clients
• Field general inquiries about the program and onboarding requirements post-sale via email, phone, and text
• Proactively identify clients who may benefit from additional WarriorBabe programs and facilitate connections to the appropriate team

Required qualifications

• 3-5+ years of experience in customer service, preferably in client success
• Exceptional verbal and written communication skills for building strong customer relationships
• Proficiency in CRM and project management tools to streamline processes and track interactions
• Strong multitasking and time-management abilities to handle various customer demands efficiently
• Availability for evening hours and Saturday shifts, along with attendance at mandatory meetings