Client Success Coordinator

Job Summary

Owning a portfolio of automotive aftermarket clients, the full-time remote Client Success Coordinator will manage client satisfaction and retention while leveraging data to drive marketing performance improvements and platform adoption.

Key responsibilities

• Manage a portfolio of clients with direct accountability for retention, satisfaction, and platform adoption
• Conduct strategic account reviews to analyze marketing performance and recommend actionable next steps
• Proactively identify at-risk clients and engage them before issues escalate

Required qualifications

• 2+ years in client-facing account management, client success, or digital marketing account services
• Working knowledge of digital marketing fundamentals, including SEO, SEM, and website analytics
• Experience using AI tools in a workflow to enhance productivity
• Strong organizational skills with the ability to manage multiple clients and internal requests simultaneously
• Comfortable working with small business owners and having direct, data-informed conversations