Client Success Director

Job Summary

A company is looking for a Director of Client Success to drive the success of pharmaceutical manufacturer programs on their platform.

Key Responsibilities

• Own client engagement and program success by developing structured plans for program launches
• Design programs and provide strategic consultation to align with patient access and commercialization objectives
• Analyze performance and optimize value by assessing program success metrics and identifying improvement opportunities

Required Qualifications

• Bachelor's degree in Business, Healthcare Management, or a related field (or equivalent experience)
• 8-10+ years of progressive experience in a client-facing role or understanding of patient access in the pharmaceutical industry
• Data-driven mindset with structured problem-solving approaches
• Proven ability to drive results through execution and influencing cross-functional teams
• Strategic mindset focused on optimizing resources for improved program efficiency