Client Success Director

Job Summary

A company is looking for a Client Success Director responsible for leading a team to ensure client retention, satisfaction, and growth.

Key Responsibilities

• Prioritize the retention, satisfaction, and growth of managed accounts
• Act as a strategic advisor by identifying business opportunities and executing plans
• Lead a team of Client Success Managers, conducting performance reviews and team meetings

Required Qualifications

• 5+ years of digital marketing experience, including campaign strategy and performance analysis
• 2+ years in a leadership role with experience in developing talent
• Proven ability to resolve client issues and drive improvement in results
• Strong relationship-building skills with diverse personalities
• Knowledge of small business operations and challenges