Client Success Director

Job Summary

A company is looking for a Digital Engagement and Wellbeing Client Success Director for a virtual position in North America.

Key Responsibilities

• Oversee wellbeing products for clients, ensuring best practices and driving solution implementation
• Lead client presentations, addressing feedback and championing enhancement opportunities
• Drive client success by analyzing performance metrics and fostering long-term client relationships

Required Qualifications

• Industry experience in wellbeing, health, or Human Capital Management (HCM)
• Experience in revenue-focused roles and familiarity with KPI and ROI metrics
• Proven ability to influence key stakeholders and drive business success
• 10+ years of experience in customer satisfaction or success roles
• Master's or Bachelor's degree in relevant fields such as Communications, Business, or Healthcare