Client Success Director

Job Summary

A company is looking for a Client Success Director to lead client accounts and enhance client relationships.

Key Responsibilities

• Build and maintain strong relationships with key stakeholders and establish governance structures for assigned accounts
• Collaborate with clients and internal teams to develop and execute account strategies aligned with business objectives
• Monitor account health, ensuring deliverables meet expectations and mitigating risks

Required Qualifications

• Bachelor's degree or equivalent practical experience
• Minimum 5 years managing complex client accounts with a focus on commercial and service delivery performance
• At least 3 years in the life sciences industry; experience in clinical data endpoint collection preferred
• Proven ability to work independently and drive outcomes in a matrixed environment
• Demonstrated account management expertise with commercial acumen and client satisfaction focus