Client Success Director

Job Summary

A company is looking for a Client Success Director.

Key Responsibilities

• Lead onboarding and implementation for new partners to ensure rapid time-to-value
• Act as a strategic advisor, managing full lifecycle implementations across various healthcare organizations
• Track and report on clinical outcomes, utilization metrics, cost savings, and ROI for client organizations

Required Qualifications

• 5+ years of experience in Customer Success, Account Management, Implementation, or Strategic Accounts within a B2B SaaS company
• Proven project management experience with the ability to manage multiple implementations simultaneously
• Track record of driving customer adoption, engagement, and retention
• Experience in healthcare, digital health, or physical therapy is a plus
• Willingness to travel 10-20% for conferences and client visits