Client Success Director

Job Summary

A company is looking for a Client Success Director.

Key Responsibilities

• Lead onboarding and implementation for new partners, ensuring rapid time-to-value
• Act as a strategic advisor to partners, helping them successfully deploy digital MSK care programs
• Track and report clinical outcomes, utilization metrics, cost savings, and ROI back to client organizations

Required Qualifications

• 5+ years of experience in Customer Success, Account Management, Implementation, or Strategic Accounts within a B2B SaaS company
• Proven project management experience with the ability to manage multiple rollouts simultaneously
• Experience in driving customer adoption, engagement, and retention
• Comfortable working with both SMB customers and enterprise healthcare organizations
• Willing to travel 10-20% for conferences and client visits