Client Success Director

Job Summary

A company is looking for a Client Success Director to lead strategic client accounts and manage overall client relationships.

Key Responsibilities

• Build and maintain strong relationships with key client stakeholders and establish governance structures
• Serve as the primary strategic point of contact for clients and collaborate with internal teams to develop account strategies
• Monitor account health, ensure timely issue resolution, and support client education on products and services

Required Qualifications

• Bachelor's degree or equivalent experience
• Minimum of 5 years' experience managing complex client accounts
• Minimum of 3 years' experience in the life sciences industry, preferably in clinical data or endpoint collection services
• Strong commercial acumen with a focus on client satisfaction and value realization
• Proven ability to work independently in a matrixed, global environment