Client Success Director

Job Summary

To drive client satisfaction and operational success, the full-time remote Client Success Director will manage relationships with PBM partners, oversee client integration of Vida's services, and collaborate cross-functionally to enhance client experiences.

Key responsibilities:

• Develop a deep understanding of health plan and PBM processes to integrate Vida's products and services effectively
• Serve as the primary contact for clients and partners, ensuring satisfaction and driving success throughout the relationship
• Own the end-to-end client relationship, including planning, launch, ongoing management, and renewal

Required qualifications:

• Bachelor's degree required
• 7+ years of experience in account management, sales, or customer success, preferably in health tech or healthcare
• Solid understanding of the healthcare landscape, including legislation and industry players
• Familiarity with healthcare administration processes, particularly health plans and PBMs
• Proven ability to build and maintain relationships with leadership, both internally and externally