Client Success Director

Job Summary

As the Client Success Director for the Microsoft account, this full-time remote position will manage net-new revenue growth and strategic expansion by identifying untapped opportunities within Microsoft's AI and machine learning teams while developing customized solutions to enhance client relationships.

Key responsibilities

• Proactively identify and develop new business opportunities within Microsoft's organization, focusing on AI initiatives and buying centers
• Serve as the primary commercial owner for the Microsoft account, responsible for retention, expansion, and new workstream growth
• Design and pitch custom solution concepts while maintaining a robust pipeline of new opportunities and managing account health reporting

Required qualifications

• 7+ years of enterprise sales or strategic account management experience, particularly in large technology companies
• Experience selling to or within Microsoft, with familiarity in their organizational structure and buying processes
• 3+ years of experience in Data Collection, Annotation, and/or Validation services related to AI/ML
• Proven ability to develop and pitch custom solutions that resonate with new buyers
• Exceptional executive presence and communication skills, with comfort engaging at the Director and VP levels