Client Success Director, Legal

Job Summary

A company is looking for a Client Success Director, Legal.

Key Responsibilities

• Serve as the primary point of accountability for client health across a portfolio, translating data into actionable success plans
• Identify at-risk accounts and lead responses to protect and grow client relationships
• Drive proactive engagement with assigned accounts and contribute to client business reviews

Required Qualifications

• 12+ years of experience in client success, solution advisory, or consulting roles in professional services, preferably legal
• Demonstrated expertise with Intapp Walls or equivalent technologies in a professional services environment
• Proven ability to manage executive-level stakeholder relationships across enterprise accounts
• Bachelor's degree required
• Ability to travel up to 10-20% of the year for client visits and industry events