Client Success Engineer
Job Summary
Diagnosing and resolving technical issues for clients, the full-time Client Success Engineer II (Basic Support) will provide support through various communication channels, contribute to knowledge base documentation, and collaborate with internal teams, all while working remotely.
Key responsibilities
- Diagnose and solve technical problems reported by customers or internal teams
- Communicate with customers via tickets, emails, and working session calls to guide them through solutions
- Investigate root causes of issues, document solutions, and create knowledge bases for future reference
Required qualifications
- Bachelor's degree in computer science, Information Technology, Engineering, or a related field, or equivalent practical experience
- 3-5 years of experience in technical client support
- 1-2 years of experience with SQL, database tools, and REST APIs
- Hands-on experience with cloud platforms (AWS, Azure, or GCP)
- Familiarity with ticketing systems (e.g., Jira, Zendesk, Salesforce)
Complete Job Description
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