Client Success Engineer III
Job Summary
Bringing senior-level technical expertise, the fully remote Client Success Engineer III (Advanced Support) will manage complex escalations, perform deep troubleshooting, and mentor junior engineers while driving continuous improvement in system reliability.
Key responsibilities
- Diagnose and solve technical problems reported by customers or internal teams
- Collaborate with cross-functional teams to identify solutions and implement improvements
- Develop and maintain documentation, knowledge base articles, and training materials
Required qualifications
- Bachelor's degree in computer science, Information Technology, Engineering, or a related field, or equivalent practical experience
- 6-8 years of experience in technical client support or technical product support
- Hands-on experience with cloud platforms such as AWS, Azure, or GCP
- 4-6 years of experience with database technologies including SQL, Elasticsearch, and PostgreSQL
- Experience with web development technologies such as Java, PHP, Python, or React
Complete Job Description
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