Client Success Engineer III
Job Summary
Bringing senior-level technical expertise, the full-time remote Client Success Engineer III will manage complex escalations, perform deep troubleshooting, and mentor junior engineers while driving improvements in system reliability and operational workflows.
Key responsibilities
- Diagnose and resolve technical issues reported by customers and internal teams
- Communicate solutions to clients through various channels and document troubleshooting processes
- Collaborate with cross-functional teams to identify and implement system improvements
Required qualifications
- Bachelor's degree in computer science, Information Technology, Engineering, or a related field or equivalent practical experience
- 6-8 years of experience in technical client support or technical product support
- Hands-on experience with cloud platforms such as AWS, Azure, or GCP
- 4-6 years of experience with database technologies like SQL, Elasticsearch, or PostgreSQL
- Familiarity with web development technologies including Java, PHP, Python, and React
Complete Job Description
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