Client Success Expert

Location: Remote
Compensation: To Be Discussed
Staff Reviewed: Tue, Apr 02, 2024
This job expires in: 17 days

Job Summary

A company is looking for a Client Success Expert.

Key Responsibilities:
  • Develop and maintain relationships with named accounts to ensure campaign success
  • Serve as a trusted advisor for clients and be an expert in company offerings
  • Create and coordinate account documentation, reports, RFPs, and recommendations

Required Qualifications:
  • Minimum two years of account management and/or customer success/service experience preferred
  • Organized, detail-oriented, and able to manage 30+ clients at once
  • Demonstrated ability to work collaboratively as part of a team and independently with minimal supervision
  • Comfortable using and learning software: MS Office (Excel), CRM, ticketing/tracking systems, etc
  • Work logically to diagnose and resolve basic to intermediate issues and recognize circumstances that require escalation

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