Client Success Expert

Job Summary

A company is looking for a Client Success Expert.

Key Responsibilities:

• Develop and maintain relationships with named accounts to ensure campaign success
• Serve as a trusted advisor for clients and be an expert in company offerings
• Create and coordinate account documentation, reports, RFPs, and recommendations

Required Qualifications:

• Minimum two years of account management and/or customer success/service experience preferred
• Organized, detail-oriented, and able to manage 30+ clients at once
• Demonstrated ability to work collaboratively as part of a team and independently with minimal supervision
• Comfortable using and learning software: MS Office (Excel), CRM, ticketing/tracking systems, etc
• Work logically to diagnose and resolve basic to intermediate issues and recognize circumstances that require escalation