Client Success Lead

Job Summary

A company is looking for a Client Success Lead who will lead and develop a team of Client Success Managers to enhance client experiences.

Key Responsibilities:

• Lead, mentor, and develop a team of Client Success Managers, focusing on performance management and career development
• Drive consistency in client engagement, onboarding, adoption, and retention strategies while monitoring client health metrics
• Collaborate cross-functionally to identify process improvements and enhance the overall customer experience

Qualifications:

• Bachelor's degree in Business Administration, Sales, or a related field; or equivalent experience
• 5+ years of experience in customer success, account management, or related client-facing roles
• 2+ years of experience managing or leading teams
• Experience in a SaaS environment strongly preferred
• Strong leadership and coaching skills with a focus on developing high-performing teams