Client Success Lead

Job Summary

Owning a portfolio of retainer clients, the full-time Client Success Lead will proactively manage strategic relationships, drive account growth, and lead a multidisciplinary team in a remote or hybrid environment.

Key responsibilities

• Oversee a portfolio of retainer clients, serving as their primary strategic contact
• Lead roadmapping, prioritization, and performance reviews while managing one direct report
• Drive upsells and account expansion, collaborating with cross-functional teams to enhance client experience

Required qualifications

• 6+ years of experience in client success, account management, or SEO/AEO
• Proven track record of growing client accounts
• Technical credibility in web platforms and digital strategy
• Strong understanding of SEO and AEO
• Experience managing and mentoring direct reports