Client Success Learning Manager

Job Summary

Leading the design and execution of scalable learning programs, the full-time remote Client Success Learning Manager will enhance user proficiency and drive feature adoption for small law firms through live learning sessions and automated outreach initiatives.

Key Responsibilities

• Develop and manage digital client lifetime journey touchpoints using Gainsight, ensuring timely and relevant customer outreach
• Plan and execute live learning programs, translating complex product workflows into engaging user experiences
• Collaborate with subject matter experts to create and maintain learning materials, ensuring content is current with product updates and best practices

Required Qualifications

• 4+ years of experience in customer education, enablement, client success, training, or related roles
• Proven experience designing and delivering live, instructor-led learning for software users
• Strong facilitation skills with confidence presenting to groups in virtual environments
• Excellent program management skills, including planning and execution
• Strong written communication skills with the ability to simplify complex product information