Client Success Liaison

Job Summary

A company is looking for a Client Success Liaison to manage relationships with healthcare practices and ensure customer satisfaction.

Key Responsibilities

• Serve as the primary point of contact for healthcare facilities, addressing inquiries and concerns
• Collaborate with internal teams to onboard new clients and develop processes for improved customer experience
• Monitor client well-being and engage continuously to recommend solutions for operational gaps

Required Qualifications

• Bachelor's degree required, preferably in a healthcare-related field
• 5+ years of experience in a healthcare-related field
• Experience working with PHI/PII and compliance with HIPAA regulations
• Familiarity with Salesforce and ERP systems preferred
• Strong project management and data analysis skills