Client Success Manager

Job Summary

A company is looking for a Client Success Manager.

Key Responsibilities:

• Earn the opportunity to work with potential clients by building genuine relationships and recommending the services that best meet their needs
• Manage relationships with clients and provide them with the support they need, including answering questions, developing tools, and designing processes
• Build and grow the company's community by increasing interaction and involvement, both online and offline
• Ensure a positive client and guest experience by overseeing the overall experience they have with the company

Required Qualifications:

• Minimum of 3+ years of experience in a customer support role or customer support management role
• At least 1+ year of remote work experience
• Experience with remote work tools such as Slack, video conferencing, and Google for Work
• Ability to communicate effectively in American English verbally and in written format
• Self-starter and able to work independently with minimal oversight