Client Success Manager

Job Summary

A company is looking for a Client Success Manager, SMB.

Key Responsibilities

• Own the end-to-end customer journey for SMB clients, ensuring onboarding and long-term success
• Manage customer interactions and support inquiries, while influencing tools and processes for scalability
• Drive customer retention and satisfaction by guiding feature adoption and addressing challenges

Required Qualifications

• 3+ years of experience in customer success, account management, or client-facing roles
• Background in restaurant operations or hospitality technology is strongly preferred
• Strong business acumen with an understanding of restaurant operations
• Proven ownership of account management, including renewals and engagement
• Adaptability to fast-changing environments and openness to feedback