Job Summary

A company is looking for a Client Success Manager in a remote position.

Key Responsibilities:

• Own the entire relationship with assigned clients, including onboarding, implementation, training, adoption, retention, and satisfaction
• Develop and maintain customer-success strategies and best practices, as well as customer-support content
• Collaborate with team members on upcoming client meetings and boost customer referrals

Required Qualifications:

• Proven experience in communications, account management, or customer success
• Analytical and process-oriented mindset
• Ability to work effectively across multiple departments in a deadline-driven environment
• Knowledge of home service businesses and project management tools preferred
• Experience in client success for small to medium-sized businesses preferred