Client Success Manager

Job Summary

A company is looking for a Client Success Manager in the SaaS/Healthcare IT/EHR industry.

Key Responsibilities:

• Build and maintain strong client relationships, serving as the primary point of contact
• Collaborate with internal teams to ensure positive client experiences and address concerns
• Lead initiatives to improve processes and strategies for enhanced client retention

Qualifications:

• Bachelor's degree in Business Administration, Management, or Accounting with a technology minor preferred
• 4+ years of experience in software implementation and managing key client relationships for SaaS clients
• Experience in healthcare vertical and knowledge of EMR, patient engagement, medical billing systems