Client Success Manager

Job Summary

A company is looking for a Client Success Manager to build and strengthen relationships with existing clients, ensuring their satisfaction, retention, and growth.

Key Responsibilities

• Develop and maintain strong relationships with key stakeholders within assigned accounts
• Proactively monitor client satisfaction and implement strategies to enhance the customer experience
• Identify upsell and cross-sell opportunities within existing accounts and collaborate with sales and marketing teams

Required Qualifications

• Bachelor's degree in business administration, marketing, or a related field preferred, but not required
• Five (5) years of experience in customer success management within the SaaS industry
• Experience within the automotive industry is a plus
• Strong understanding of software products and services
• Proficiency in CRM software (e.g., Salesforce) and other relevant tools