Client Success Manager

Job Summary

A company is looking for a Manager, Client Success to lead a team in delivering exceptional client experiences.

Key Responsibilities

• Manage client accounts directly, ensuring satisfaction and addressing issues
• Develop strong relationships with key client stakeholders to meet their needs
• Coach and mentor Client Success Managers to enhance their skills and effectiveness

Required Qualifications

• Bachelor's degree or equivalent in a related discipline
• 4+ years of experience in account management, project management, or operational support
• Previous experience working directly with clients is strongly preferred
• Experience in a SaaS and wellness or healthcare environment is ideal
• Proficiency in Microsoft Office and familiarity with Salesforce; Gainsight experience preferred