Client Success Manager

Job Summary

A company is looking for a Client Success Manager to enhance customer experiences and drive retention.

Key Responsibilities

• Manage a portfolio of Property Manager customers and develop tailored success plans
• Streamline customer journeys and ensure high levels of customer success while preventing churn
• Monitor engagement metrics and provide actionable insights to improve customer satisfaction

Required Qualifications

• 2+ years of experience in customer management with a focus on retention and upselling
• Proven track record of increasing renewal rates and preventing churn
• Subject matter expertise in relevant products or services
• Ability to act as a trusted advisor to customers
• Self-motivated and eager to learn and grow