Client Success Manager

Job Summary

A company is looking for an RCM Client Success Manager II.

Key Responsibilities

• Build and maintain strong client relationships as the primary liaison between clients and the RCM team
• Conduct regular performance reviews and provide data analysis, reports, and recommendations for improvement
• Manage audits, root cause analysis, and corrective action plans to uphold performance standards

Required Qualifications

• Bachelor's Degree preferred or equivalent combination of education and experience
• 8+ years of experience in Revenue Cycle Management, including billing and practice management
• 3+ years in a client-facing role with proven account management skills
• Proficient in healthcare billing software and EHR/PM platforms
• Strong working knowledge of Microsoft Office, particularly Excel, with advanced analytical skills