Client Success Manager

Job Summary

A company is looking for a Client Success Manager - Remote (Pacific or Mountain Time).

Key Responsibilities

• Maintain long-term relationships with key clients to understand their business needs
• Coordinate daily activities to support and grow key partnerships ensuring operational excellence
• Identify new growth opportunities and drive results to expand current partnerships

Required Qualifications

• 5+ years in program management and client services/customer success
• Experience in compliance, operational oversight, and audit support
• Expertise in retention and business development within a digital growth environment
• Ability to create processes for client-facing SAAS support teams
• Analytical skills with a focus on metrics, scorecards, and goals