Client Success Manager

Job Summary

A company is looking for a Client Success Manager (Emerging Accounts).

Key Responsibilities

• Drive revenue through effective enrollment communication campaigns
• Manage long-term client relationships to ensure 100% retention and high satisfaction scores
• Advocate for clients and promote product expansion to maximize member impact

Required Qualifications

• 2+ years of experience in small business account management
• Expertise in product knowledge and ability to communicate solutions effectively
• Proven ability to build relationships at all levels as a trusted partner
• Experience navigating complex client needs and influencing best practices
• Operational mindset with a focus on improving processes for scalability