Client Success Manager

Job Summary

A company is looking for a Client Success Manager IV.

Key Responsibilities

• Support Client Success function through project management and process improvement
• Act as liaison between clients and internal departments to ensure timely completion of client initiatives
• Develop and maintain strong client relationships to maximize satisfaction and retention

Required Qualifications

• 4+ years of experience in Client Success for SIEM services or MDR firm
• Proven ability to lead, mentor, and train others
• Experience in developing processes and managing projects in a technology-based service organization
• Familiarity with SIEM technology operations (e.g., Sentinel, Splunk, Elastic)
• Aptitude for technology knowledge and experience with project management tools (e.g., ServiceNow, JIRA)