Client Success Manager

Job Summary

A company is looking for a Client Success Manager to support clients within the Managed Security Solutions business unit.

Key Responsibilities

• Briefing new clients on operational execution and expected outcomes
• Conducting technical discussions on operational activities related to cyber threat actor operations
• Providing technical and product support for Managed Services and encouraging client renewals

Required Qualifications and Education

• Four-year degree in Cyber Security, Computer Science, Information Systems, or a related field
• Knowledge of various SIEM tools (e.g., Splunk, LogRhythm, QRadar)
• Familiarity with the MITRE Attack Framework
• Security+ or equivalent cybersecurity certification
• Current knowledge of client success practices, security threats, and network technologies