Client Success Manager

Job Summary

A company is looking for a Client Success Manager (Temporary) in Australia.

Key Responsibilities

• Develop trusted relationships with clients to promote retention and loyalty
• Manage the client journey from post-onboarding to product adoption and renewal
• Provide product training and proactively monitor client portfolio health

Required Qualifications

• Previous LMS/E-Learning experience with a blend of technology and practitioner knowledge
• 3+ years of experience in customer success/account management or similar roles
• Basic understanding of core web components and SaaS
• Bilingual proficiency in Japanese and English is highly regarded
• Experience with software tools such as Churn Zero, JIRA, Salesforce, and Zendesk is preferred