Client Success Manager

Job Summary

A company is looking for a Digital Engagement and Wellbeing Client Success Manager.

Key Responsibilities

• Oversee the implementation and enhancement of wellbeing products for clients, ensuring best practices are followed
• Lead client presentations and discussions, utilizing data and insights to demonstrate product value and drive engagement
• Analyze client results and develop strategic recommendations to align with business priorities and drive ROI

Required Qualifications

• Industry experience in wellbeing, health, or Human Capital Management (HCM) with a focus on product management
• Experience in revenue-focused roles and familiarity with KPI and ROI metrics
• Proven ability to influence and negotiate with key stakeholders
• 10+ years of experience in customer satisfaction or success roles
• Master's or Bachelor's degree in Communications, Finance, Business, Marketing, or Healthcare